We had a visit to SYABAS located at Jalan Pantai Bharu in Kuala Lumpur.. There were 46 of us and 3 lecturers...
SYABAS was incorporated on 8th July 1996 under the Malaysian Companies Act, 1965 to undertake the privatisation of water supply services in the State of Selangor and the Federal Territories of Kuala Lumpur and Putrajaya ('the Privatisation‘).There are many services provided such as billing, tender information, service, pipe laying works and standard drawings, and so on.
Here, we were introduced about GIS implementation such as Hydraulic Modeling, web-based GIS, how they monitor the level of water and what the next steps to be taken if they have report on water crisis from customer.
We also had a chance to visit the core center. SCADA system(not Sekadar di Pinggiran-sang by Francisca Peter), the important system to do monitoring from far. SCADA integrated with GIS to give its optimum functionality.They have CCTV and other equipment to detect flow of water or any changes that can cause disaster or having critical level of water...
The next turn, we got to PUSPEL (Pusat Perkhidmatan Pelanggan). Yes, customer service which the operation is 24 hours. It just a small room with many staffs are working.I can see, how the skillful the operators pick up the phone. They serve every single client politely, humble and friendly.
If we see the picture above, we could found, there is a mirror in front of operator. What I notice, every table has a mirror. I beg, the aim was to make sure the operator should smile first before taking any call. It is owing to when we smile during speaking, the caller can deeply feel and 'see' our cheer attitude..I guess so..
Oh..before I forget... I have something to announce....
At SYABAS, they also accept students who want to do practical for their Industrial Training.
You know what, they also pay us RM500 per month....
So, grab this oppurtinity yo..!
They also asked us or anyone to sent their resume..because there are many jobs offered here..They offer you good salary, good reward(such as pergi umrah), good condition..
and bla..bla..bla....
Hurry up guys....!
